Refund Policy
At Zareen Collection, customer satisfaction is our top priority. We aim to provide a smooth and hassle-free shopping experience for all our customers.
1. Satisfaction Guaranteed
We stand behind the quality of our products and strive to ensure you are fully satisfied with every purchase. If you are not completely happy with your order, you may request a return or exchange according to our policy.
2. Return & Exchange Period
Our return and exchange policy is valid for 7 days from the date your order is delivered.
3. Eligibility Conditions
To qualify for a return or exchange:
- Products must be mostly unused and unwashed
- Items should be returned in their original condition
- Original tags and packaging should be intact
Products that show signs of use, damage, stains, perfumes, or washing may not be accepted.
4. Processing Time
All return and exchange requests are processed within 3 to 5 working days after the parcel is received and inspected by our team.
5. Non-Refundable Delivery Charges
Please note that the original shipping or delivery charges are non-refundable.
6. Exchange Delivery Charges
Customers are responsible for any shipping or delivery charges associated with exchanging products.
7. Wrong or Damaged Items
In the case of:
- Receiving a damaged item
- Receiving the wrong product
Zareen Collection will cover all return and exchange delivery charges. Please contact our support team immediately with clear photos and order details for assistance.
Contact Us
For return or exchange requests, please contact our customer support team:
📧zareenofficial02@gmail.com
🌐 Zareen Collection